AkanDoc Privacy Policy

Last modified: April 09, 2025

If you are visually impaired, have another disability, or need support in other languages, you may access this Privacy Policy by emailing us at Akandocllc@gmail.com.

At AkanDoc, our company values include putting members first. We are committed to protecting and respecting your privacy in connection with your use of our content and products via our websites, including www.Akandoc.com (“Websites”); our applications, including the AkanDoc mobile app (“Apps”); or other delivery methods (Websites, Apps, and other delivery methods are collectively referred to as our “Products”). AkanDoc may deliver heath care services (collectively the “Health Services”) and/or lifestyle services (collectively the “Lifestyle Services”), the Health Services and Lifestyle Services collectively called (“Services”)and using the Products or via other delivery methods, as applicable. AkanDoc provides the Services through third party medical providers (medical providers will be collectively referred to as our “Care Providers”) and through third party lifestyle providers (lifestyle providers will collectively referred to as our “Style Providers”). Throughout this Privacy Policy, we will collectively refer to all of our Products and Services as our “Platform.” This Privacy Policy covers the “personal information,” meaning information about an identified or identifiable individual that is collected through our Product or Services.

Depending on how you interact with us, the following may also apply to you:

• Our Health Services are delivered by our Care Providers. For Care Providers in the US, they are classified as covered entities under the Health Insurance Portability and Accountability Act (HIPAA). AkanDoc is subject to HIPAA as our Care Providers’ business associate. Our Care Providers may provide you an additional privacy notice during enrollment which we encourage you to review. If you are outside the US and use our international Care Providers, you may still receive an additional privacy notice from them as relevant to the applicable law in your area.
• Some components or features of our Platform may include additional privacy notices, such as an optional feature that uses your personal information in a unique way. Similarly, you may have been given access to our Product or Services in a manner that includes additional terms or privacy notices such as from your employer. The language of those terms and privacy notices supplement this Privacy Policy unless there is a conflict, in which case those additional terms and privacy notices will apply.
• You may follow links contained in our Platform or provided to you by other users to third-party websites or products not operated by us. This Privacy Policy does not apply to third-party websites or products. We strongly suggest you review their privacy policies to understand how your personal information is used and stored by those third parties.

BY USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

Please read the following carefully to understand our practices regarding your personal information. We also encourage you to review our end-user terms and conditions here.

Table of Contents

This Privacy Policy is provided in a layered format. We provided summaries for each section, but we encourage you to read each section in detail.

1. Collection of personal information

We may collect or process the following personal information about you from what you provide us directly, what we receive from others, and personal information we may automatically collect when you interact with our Platform.

(a) Information you provide to us

• Contact information and identifiers. When you use our Platform, we may ask you to provide certain contact information, including your first and last name, email address, date of birth, phone number, gender, current location, and a photograph to be used as a profile picture. If you are a care provider we may also ask you to provide various medical licenses and certifications, proof of malpractice insurance, and National Provider Identification (NPI).
• Account Information. If you decide to set up an account with us, we may ask you to provide certain additional contact information including, for example, your first and last name, e-mail address (personal and/or work), telephone number, mailing address, employer or company name, job title, student identification number, emergency contact information, as well as password and other authentication-related information.
• Health information. We will collect the information you provide about your health and wellness as you use our Products or engage with the Health Services. You may provide this information through the Products, such as through requesting a visit from a Care Provider. You may also provide this type of information through the Services, such during a visit with a Care provider. We understand that this information is very sensitive so we handle it with care, including treating this health information as protected health information under HIPAA where applicable.
• Profile and demographic information. Through your account in our Product, you may have the opportunity to provide additional information about yourself, such as your age, race and ethnicity, sexual orientation, preferred pronouns, gender or gender identity, sex at birth, marital status, and details about your health and medical history.
• Payment information. If you sign up for a paid product or service from us, you may be required to provide your payment card or bank account information. Please note that third-party terms may apply to these payment services. Personal information collected for these purposes includes card number, type, expiration date, and billing address, and certain anonymized, limited and/or truncated versions of this information may be provided to AkanDoc.
• Insurance Information. We may ask you to provide us information regarding your insurance coverage, specifically insurance data (such as your insurance carrier, insurance plan, member ID, group ID and payer ID).

1.	Collection of personal information	We may collect your personal information through our Platform, or when you otherwise share your information with us…
2.	Use of personal information	We primarily use your personal information for our Products and Websites to function and to deliver you the Services…
3.	Sharing of personal information	We may share your personal information with certain third-party service providers to help make our Platform function…
4.	Data security and retention	The security of your personal information is of utmost importance to us…
5.	Your privacy rights	We want you to have choice in how your personal information is used…
6.	Children’s Privacy	Our Platform is generally intended for adults, except in limited circumstances depending on your offering.
7.	Cookies	When you visit our Websites, we may collect certain information from you automatically through cookies…
8.	Changes	We may change this Privacy Policy to reflect new services, changes in our data practices…
9.	Contact us	You may contact us for comments, questions, or to exercise your privacy rights…
10.	Supplemental notices	This section provides additional information specific to certain jurisdictions…

• Survey information. We may present you with surveys for Product functionality, to provide you the Services, to provide you with information about our Products and Services that we think may be of interest to you, or for research purposes. These surveys may give you the opportunity to describe certain things about you, your use of the Platform, or feedback on future improvements.
• Communication information. When you send or respond to emails, messages, chats, or other communications from AkanDoc, we may collect your email address, name, and any other personal information you choose to include in the body content of your communications. In addition, when you interact with certain features of our Products, we may collect the content of those communications.
• Support information. When you submit a support request or otherwise engage with our support team, we collect the information you provide as part of that interaction. We also utilize live chat and/or chatbot technology, which allow you to communicate directly with our automated customer service system and/or customer service representatives via a chat window about our Products and Services. Text entered into this form prior to submission may be collected, retained, and used by AkanDoc for our business purposes, including by our customer service and other personnel and service providers.

(b) Information from others

In certain circumstances, we may collect personal information about you from others. This may include the following:

• We may collect personal information from parents or guardians for operating accounts for their dependants aged 13-17 where supported.

(d) Aggregated, anonymous, and de-identified data We may create or collect aggregated, anonymous, or de-identified data from personal information by removing, masking, or otherwise altering data components that make the data personally identifiable, or potentially personally identifiable to you (“De-Identified Data”). We will maintain De-Identified Data in its deidentified form and not attempt to reidentify it except when testing our de-identification practices. De-Identified Data is not personal information and is not subject to this Privacy Policy.

2. How we collect Information

We collect information (including Personal Information and Traffic Data) when you use and interact with the Services and, in some cases, from third-party sources. Such information includes:

• When you use the Services’ interactive tools and services, such as searching for Healthcare Providers, searching for available appointments with Care Providers and/or Style Providers and completing Booking Request prior to Care Provider and/or Style Provider appointments;
  • When you voluntarily provide information in free-form text boxes through the Services and through responses to surveys, questionnaires and the like;
  • If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services, such as information that lets AkanDoc know when you are logged on and available to receive update or alert notices;
  • If you download our mobile application, we may receive information about your location and mobile device; and
  • Through cookies, web beacons, website analytics services and other tracking technology.

3. Use of personal information

We may use your personal information in the following ways:

• To provide our Platform, including the delivery of content and interactive features;
• To communicate with you regarding our Platform including updates or changes;
• To provide you support, answer your questions or requests for information, or handle your complaints;
• To process payment, manage your orders, and account for applicable sales taxes;
• To fulfill our obligations under any agreements that we may have with you;
• To maintain and improve the quality of our Platform, including to perform research and development, understand user trends;
• To power machine learning algorithms that support our Platform;
• To provide you with information about new Products and Services, promotions, and other opportunities that we believe may be of interest to you;
• To administer sweepstakes, promotions, and contests;
• To assist law enforcement and respond to subpoena;
• To compile anonymous statistical data and analysis for use internally or with third parties;
• To create and manage your account;
• To increase the efficiency and operation of the Site [and our mobile application] ;
• To monitor and analyze usage and trends to improve your experience with the Site [and our mobile application];
• To notify you of updates to the Site [and our mobile application] ;
• To offer new products, services, [mobile applications,] and/or recommendations to you.
• To perform other business activities as needed;
• To prevent fraudulent transactions, monitor against theft, and protect against criminal activity;
• To process payments and refunds;
• To perform various operations to maintain our services such as bugs fixing, troubleshooting, and operational problems;
• To protect ourselves, you and others such as by taking actions to prevent fraud and other unlawful or unauthorized activity, and creating and maintaining a trusted, secure, and reliable online environment; and
• To comply with our legal obligations including meeting regulatory compliance obligations, responding to subpoenas, court orders or other legal processes; and
• To establish or exercise our legal rights or defense against legal claims.

AI Features. We use artificial intelligence (AI) which means a machine-based system that is designed to operate on varying levels of autonomy to infer from the input it receives to generate outputs that can influence physical or virtual environments. Much of our AI use is behind the scenes, such as in our security monitoring of our infrastructure, our content recommendation system, and for quality assurance. In other instances, we may develop features in our Products where you interact with AI directly (“AI Feature”).

4. Sharing of personal information

We may disclose your personal information with the following categories of third parties:

• Our service providers. In some circumstances we may need to disclose your personal information to a third party so that they can provide a service on our behalf, such as to help deliver Products or Services that you have requested. These service providers may include services such as analytics, payment processing, advertising and marketing, website hosting, customer and technical support, and other services. Our service providers have access to your personal information only to perform these tasks on our behalf, based on our instructions and are contractually obligated to maintain the confidentiality and security of your personal information, and to not disclose or use your personal information for any other purpose inconsistent with this Privacy Policy and applicable law.
• Care Providers
  • We may share your Personal Information with Care Providers and/or Style Providers with which you choose to schedule through the Services.
    • For example, if you complete a Medical History Form using the Services in advance of an appointment, we may share your Medical History Form with your Care Provider or Providers. You also may choose to store but not share your Medical History Form.
  • We may share your Personal Information with your Care Providers Care Providers and/or Style Providers to enable them to to perform analyses on potential health issues or treatments, provided that you choose to use the applicable Services.
  • We may share your Personal Information with Care Providers in the event of an emergency.
  • We may also share your Personal Information with organizations that collect, aggregate and organize your information so they can make it more easily accessible to your Healthcare Providers.
  • We may also share your Insurance Information with Care Providers.
• Insurance information. For the purposes of determining eligibility and cost-sharing obligations, and otherwise obtaining benefit plan information, we may share with the insurance provider you identify to us (via our business partners) your insurance-related Personal Information.

• Your integrations. You may connect your account through supported integrations with third parties and we will share your personal information with those third parties. If you do connect an integration, that third party’s terms and privacy policy may apply to the personal information shared as a result and we encourage you to review those before setting up the integration.
• Third party business partners. In limited cases, we may provide certain personal information to third party businesses with which we have a joint promotional relationship, bundled subscription offer, or other trusted partnership. This type of sharing will most often be consistent with your notice, consent, direction, and/or reasonable expectations in light of the circumstances in which you provided the personal information.
• Third party advertising platforms. We work with third party platforms who provide us with analytics and advertising services. This includes helping us understand how users interact with our Platform serving advertisements on our behalf to those who may be interested, and measuring the performance of those advertisements.
• Compliance and harm prevention. If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, such as to comply with a subpoena, bankruptcy proceeding, similar legal process, or in order to enforce our agreements with you; or to protect the rights, property, or safety of AkanDoc, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may also disclose personal information where we believe that doing so would be in accordance with or required by any applicable law, regulation or legal process.

5. Data security and retention

The security of your personal information is important to us. We follow generally accepted standards, practices, and procedures to protect the personal information submitted to us, both during transmission and once it is received. We maintain appropriate technical, administrative and physical safeguards to help protect the security of your personal information against unauthorized access, destruction, loss, alteration, disclosure or misuse.

(b)       Although we make good faith efforts to store Personal Information in a secure operating environment that is not open to the public, we do not and cannot guarantee the security of your Personal Information. If we become aware that your Personal Information has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted or required by law.

We will keep your personal information for as long as needed to perform our obligations to you, or for as long as legally permitted. For example, we keep your account information, like your name, email address, and password, for as long as your account exists so that you may access it. The criteria used to determine our retention periods include:

• the length of time we have an ongoing relationship with you;
• whether there is a legal obligation to which we are subject; and
• whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

6. Your privacy rights

We believe that you should have control of your personal information. To that end we provide the following rights to make requests regarding your personal information. You may make these requests by contacting Akandocllc@gmail.com or in some cases using features within the Platform:

• Access. You have the right to know what personal information we collect about you and how we use it. This Privacy Policy serves to inform you about that collection and use. If we have personal information about you, you may also request a copy of that information.
• Correction. You have the right to request the correction of your inaccurate personal information.
• Portability. You may request an export of your personal information in a structured and machine readable format such as a .csv or .pdf. Where feasible, we can send that export to a third party you identify.
• Deletion. You have the right to request, under certain circumstances, the deletion of your personal information that we collect.
• Restriction. You have the right to request that AkanDoc restrict the use of your personal information in certain circumstances. Please note that in some cases we may not be able to place a restriction due to the use being necessary for Product functionality or delivery of the Services.
• No retaliation or discrimination. You have the right not to receive discriminatory or retaliatory treatment for making a request.

Upon receiving your request, we may ask for additional information from you in order to verify the request or confirm how you would like to proceed. We endeavor to respond to a verifiable request without undue delay. If we require an extended amount of time, we will inform you using the email associated with your account or the email you used to make the request.

We do not charge a fee to process your verifiable request unless it is excessive, repetitive, or clearly unfounded. If we determine that your request requires a fee, we will tell you why and provide you with a cost estimate before completing your request.

Your rights are not absolute, and exceptions may apply. These exceptions can arise from different factors including our legal obligations, the rights of others, your or another’s safety, and our ability to bring or defend against legal claims. Additionally, we will not fulfill your request if you do not provide sufficient information to verify your identity or to verify that a third party making the request is authorized to act as your representative.

Some US jurisdictions provide residents with certain rights with respect to their personal information as defined under applicable law. These rights are subject to the specific laws of that jurisdiction and that certain other rights might apply. Please review our Supplemental Notices, including our Privacy Notice for EU and UK, our Privacy Notice for California, and our Privacy Notice for Virginia, Connecticut, Colorado, Utah, and Nevada for more information on rights and terms specific to your location or place of residence.

7. Children’s privacy

At AkanDoc, we are committed to protecting and respecting children’s privacy. Our Platform is generally intended for individuals at least 18 years old and we do not intentionally collect personal information from individuals under 18 years old. There are limited exceptions:

• If you are in the US and participate in our AkanDoc for Teens offering or through certain Benefit Sponsors’ offerings, you may register an account as long as you are at least 13 years old.
• If you are a US user 13 to 17 years old who may have joined as noted above, you may enroll in the Services with verifiable parent or guardian consent.
• If you are a parent under our employee assistance program (EAP), you may refer your child of at least 6 years old to our Care Providers for in-person care but cannot create an app for them.

You also may notice some content in our Products that appears geared towards children. This content is only meant for you to share with your child under your supervision, and does not require or allow your child to create an app account.

If you are a parent or guardian and you are aware that a child under age 13 has provided us with their personal information without parental consent, please contact us at help@AkanDoc.com and we will take steps to remove that personal information from our servers.

9. Changes

The effective date of this Privacy Policy is set forth at the top of this webpage. We will notify you of any material change by posting notice on the top of this webpage and updating the effective date. Your continued use of the Services after the new effective date constitutes your acceptance of the amended Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices. The amended Privacy Policy supersedes all previous versions. IF YOU DO NOT AGREE TO FUTURE CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.

10. Contact us

We want to hear from you if you have questions, concerns, or requests regarding this Privacy Policy. You can reach us by emailing Akandocllc@gmail.com or calling 240.425.3231.

11. Supplemental notices & Special Note to International Users

Depending on your jurisdiction, you have additional rights that apply to you under your jurisdiction’s privacy laws. We provide the supplemental information in this section in our efforts to comply with those additional privacy laws and inform you about your rights. If you do not see your jurisdiction below please do not interpret that to mean that we do not respect your privacy and we encourage you to still contact us using the contact details above with your questions or concerns. Please note that AkanDoc is a US based company and your personal information will be stored within the US.

These Services are intended for and directed to users in the United States. If you are a user accessing the Services from another region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that through your continued use of the Services, which are governed by United State laws, this Privacy Policy, and our Terms of Use, you are transferring your personal information to the United States (or any other country in which we, our affiliates maintain facilities) and you expressly consent to that transfer and consent to be governed by Maryland law for these purposes.